Don't let a difficult customer, co-worker or stranger ruin your day. Practice setting limits and saying "no" to protect yourself from problem people. Learn how to manage conflict with difficult people and move toward constructive problem-solving. Receive practical, positive approaches for dealing with conflict in your daily interactions with this interactive workshop.
Develop skills in:
- Learning how difficult people think, feel and act
- Creating realistic expectations to avoid conflict
- Responding to difficult people
- Defusing emotion and creating rapport
- Handling complaints, saying "no" and delivering bad news
- Setting limits, influencing others and resolving conflicts
- Staying calm and confident under fire
Course Code
336350